Reference desk 2 cont...

Shortly after my other Reference experience with the nature publication, a girl came to the Reference desk looking for the publication Inside OKDHS. I knew that we had this publication and looked it up in the catalog. While I was doing this, the girl told me that she had already been on 2nd floor and could not find the publication. She also said that someone tried to help her, but that they were not much help. I found the call number for her and wrote it down. She said that she had looked everywhere. I told her where to go and told her to try again and to come back if she needed anymore help. Eventually she came down and she said that she still could not find the publication. I told her I wasn't sure what else we could do and gave her the number of the Govt. Documents Librarian. Later when my shift was over I went up to the 2nd floor and decided once again that I would look for the publication myself. Sure enough it was there on the shelves where I thought it would be. I was flabbergasted as to why this girl could not find the publication. We can only do so much, but in this case I should have gone upstairs with her and help her find it, even if it meant leaving the desk for a short period of time. We try to teach the students things, but when they are not receptive like in the College Strategies class I was in, it can be very hard to get them to learn anything.